How Government IT Pros Can Locate Problems and Understand Their Causes

By Joe Kim, SolarWinds EVP, Engineering and Global CTO

 

Trying to find the root cause of IT problems can sometimes feel like trying to find your way out of a maze. Optimistically turning each corner, hoping to locate the source of the problem, only to find you’ve hit another dead end.

 

This is particularly the case when managing hybrid IT environments, where the source of the network’s problem could exist in the center of several different mazes, meaning a great deal more searching for a weary government IT professional.

 

In a hybrid IT environment, network problems could be coming from on-premises, in complex application stacks, or they could be a part of the cloud. Without end-to-end visibility across deployments, IT professionals may think that a network issue is buried too deep in the maze to be found. What is needed is a tool that offers single-pane-of-glass visibility throughout the entire infrastructure, enabling a view straight to the center of the maze.

 

A bird’s eye view

Taking in everything from virtualization and storage, to cloud and internet providers and users, an IT professional’s view needs to be broad and expansive.

 

It’s not enough to merely see what’s going on, government IT professionals need to gain insight into data being collected by these resources and sharing it with colleagues. This requires a method that allows IT professionals to compare data types alongside one another to easily identify the root cause of potential issues.

 

Further light can be shed on slowdowns or outages by laying timelines on top of the information derived from these applications. So, if a non-responding application sends an alert at a certain time, a government IT professional can review the data and look for warning signs around the time that the issue occurred. By sharing these dashboards with their teams, they can then get everyone on the same page and help ensure a quick resolution.

 

In a cloud environment, dependencies are highly dynamic. Containers can pop up and disappear, and databases can move around, which makes identifying network issues a challenge. The ability to quickly and automatically identify dependencies and events impacting connected resources across on-premises and the cloud can reduce the time it takes to identify these issues.

 

Future gazing

Government IT professionals should look for solutions that will offer them a glimpse ahead, helping them prepare for future issues. They should also heed the old idiom that says, “Failing to prepare is preparing to fail,” and use predictive analytics to avoid problems before they have a chance to occur.

 

By collecting and analyzing all of the network and systems data, government IT professionals can better predict when failures may occur and take steps to address problems before they take place. By setting up alerts based on trends, anomalous patterns, and other algorithms, IT professionals can gain insight into an event’s potential impact and be well-informed on how best to react.

 

Smooth operator

Ensuring a seamless user experience is a top priority for government IT professionals, and as such, keeping the network running smoothly is imperative. By discovering new ways of gaining comprehensive network and system visibility, government IT professionals can easily navigate the maze of increasingly complex hybrid IT environments.

 

Find the full article on Open Access Government.

Source: solarwinds GEEK SPEAK

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